Safe, secure, and easy! Pay for items using any of the following methods.

● Shipping costs
FREE for all orders! Tracking and insurance included (coverage varies).

● Shipping methods
For your convenience, and for the sake of work efficiency, we always combine shipping into a single parcel where possible.
Choose from either EMS (express mail) or SAL (economy airmail). Don't worry - both are free!
EMS: Recommended! Fast, safe delivery (3-6 days on average), allowing you to shop with peace of mind!
SAL: Slower delivery (2-3 weeks), but nevertheless a reasonable alternative for those who prefer not to use EMS.

● Carrier
We currently ship via Japan Post only. Thank you for your understanding.

● Time frame
The above delivery times are estimates and do not include the time required from our warehouse to the post office.
Customs issues, weather/traffic conditions, postal strikes, and other factors can all affect delivery times.
We do our best to pack and ship items as soon as possible after payment is confirmed.
Payments made outside normal trading hours (including weekends and national holidays) will be processed the next business day.

● Customs and taxes
You may be required to pay a customs duty and/or goods tax when receiving your parcel(s).
Tax rates and duty thresholds vary by country. These charges are the responsibility of the recipient.
We will not undervalue and/or split up shipments for customs purposes.
Failure to pay customs duties will result in your item(s) being sent back to us in Japan.

● Holding Items
Items can be held for up to 7 days (including weekends) from the date of purchase or auction win.
We cannot hold items that (a) have already been packed/shipped, or (b) you have not purchased/won yet.

● Tracking Items
Tracking numbers are provided in notification e-mails to your webmail address at the time of shipment.
These e-mails are sent to the address that you entered at registration (or at the time of purchase, if you are not a member).
Check the delivery status of your order at Japan Post, TrackingMore, or your country's postal service website.

● Refund policy
We try our best to provide an accurate description of the condition of our items.
Please be aware of their vintage/antique nature, and be sure to check each photo when deciding whether to make a purchase.
We provide refunds if fragile items (that are not described as cracked) are damaged during shipping/delivery.
(Please include photos when you contact us in these situations.)

● Return policy
Due to the vintage/antique status and delicate nature of our items, in principle, we do not normally accept returns.
However, as each situation is different, feel free to get in touch with us if something arises.